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The role of dynamic leadership in Global Business Services (GBS) governance

Dave Brown discusses the importance of effective and empowered leaders in Global Business Services governance.
Shared Services and Outsourcing Institute Wed, 22 Jun 2016 00:00:00 GMT

Advice Worth Keeping podcast series - KPMG Management Consulting

These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Wed, 22 Jun 2016 00:00:00 GMT

Advice Worth Keeping podcast series - KPMG Management Consulting

These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Wed, 22 Jun 2016 00:00:00 GMT

Measuring the success of global business services (GBS)

Rick Bertheaud, Ben Schafer, and Atul Shahi discuss actionable metrics on business outcomes that shed light on the effectiveness of organizations' service delivery processes.
Shared Services and Outsourcing Institute Thu, 16 Jun 2016 00:00:00 GMT

Governance and the Digital Labor Workforce

Todd Lohr discusses governance of service delivery changes as organizations migrate from a human-based set of employees to resources that are both human and digital.
Shared Services and Outsourcing Institute Tue, 07 Jun 2016 00:00:00 GMT

Podcast - Employees: An Endangered Species?

The business case for intelligent robotic process automation is compelling; the payback periods are quick and investment costs are low. Cliff Justice, explains how to best approach automation opportunities.
Shared Services and Outsourcing Institute Tue, 15 Dec 2015 00:00:00 GMT

Robotic Process Automation: First Steps to Making RPA Work for You

David B. Kirk explains key factors to consider when exploring the potential, and the risk, of robotic process automation (RPA).
Shared Services and Outsourcing Institute Tue, 01 Dec 2015 00:00:00 GMT

Considerations for End-of-Term IT Outsourcing

Jerry Klawitter helps you to consider renew, renegotiate, rebid, and insource options of your IT outsourcing contract.
Shared Services and Outsourcing Institute Wed, 23 Sep 2015 00:00:00 GMT

IT Insourcing vs. Outsourcing: More Factors Than Ever to Consider

Charles P. Arnold looks at both sides of the equation to examine the trend of large enterprises reconsidering their outsourcing strategies – and beginning a countertrend of insourcing.
Shared Services and Outsourcing Institute Tue, 28 Jul 2015 00:00:00 GMT

The Operational Transition from Human Labor to Digital Technologies

Cliff Justice explains the implications of how business services are being provisioned: shifting from labor-centric services to technology-centric services such as robotic process automation and cognitive decision-support platforms.
Shared Services and Outsourcing Institute Thu, 04 Jun 2015 00:00:00 GMT

Nordic Pulse Findings – Part Two

Joakim Abeleen and Tone Leivestad discuss shared services, outsourcing, and global business services from the perspective of the Nordic market and reflect on the key findings of the Nordics KPMG Pulse Survey.
Shared Services and Outsourcing Institute Mon, 01 Jun 2015 00:00:00 GMT

Nordic Pulse Findings – Part One

Joakim Abeleen and Tone Leivestad discuss shared services, outsourcing, and global business services from the perspective of the Nordic market and reflect on the key findings of the Nordics KPMG Pulse Survey.
Shared Services and Outsourcing Institute Mon, 01 Jun 2015 00:00:00 GMT

Putting the Customer First: How to Take your Global Business Services Brand to the Next Level

Rick Bertheaud explains how GBS centers can improve the customer experience.
Shared Services and Outsourcing Institute Tue, 14 Apr 2015 00:00:00 GMT

Governance: Enhance the Value of Your Portfolio of Vendor Relationships

Liz Evans highlights approaches that help with governance responsibilities.
Shared Services and Outsourcing Institute Fri, 26 Sep 2014 00:00:00 GMT

Assessing the Merits of Shared Services in China

Gary Nowak discusses opportunities and challenges in setting up shared services in China.
Shared Services and Outsourcing Institute Tue, 26 Aug 2014 00:00:00 GMT
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