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KPMG Sourcing Advisory 2Q14 Nordic Pulse Survey

This paper describes trends in shared services, outsourcing, and third-party business and IT service markets from April-June 2014 in the Nordic sourcing market.
whitepaper Shared Services and Outsourcing Institute 08/21/14

2nd Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results

This white paper describes trends in outsourcing, shared services, off-shoring and other global business service delivery initiatives from April-June 2014.
whitepaper Shared Services and Outsourcing Institute 07/25/14

1st Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results

This paper describes trends in outsourcing, shared services, offshoring and other global business service delivery initiatives from January-March 2014.
whitepaper Shared Services and Outsourcing Institute 04/24/14

Inside the Dragon 2013: Outsourcing Destinations in China

This report provides a solid introduction to 29 key outsourcing cities in China and offers a reference point when embarking on a review of key locations in China.
whitepaper Shared Services and Outsourcing Institute 12/10/13

United Kingdom ICT Service Provider Performance and Satisfaction (SPPS): 2013

The 2013 U.K. study evaluates satisfaction with service providers in more than 490 Information Communication Technology (ICT) contracts.
whitepaper Shared Services and Outsourcing Institute 11/26/13

3rd Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results

This white paper describes trends in outsourcing, shared services, offshoring and other global business service delivery initiatives from July-September 2013.
whitepaper Shared Services and Outsourcing Institute 10/31/13

KPMG 2013 Global Real Estate and Facilities Management Outsourcing Pulse Survey Results

This paper describes real estate and facilities management outsourcing trends based on a survey of buyer organizations, service providers and legal counsel and advisors
whitepaper Shared Services and Outsourcing Institute 10/10/13

Nordic Region ITO Service Provider Performance and Satisfaction (SPPS): 2013

The 2013 Nordic study investigates more than 150 of the top ICT spending organizations' satisfaction with service providers in more than 450 contracts.
whitepaper Shared Services and Outsourcing Institute 10/05/13

2nd Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results

Trends in the use of outsourcing, shared services, offshoring and other global business service delivery initiatives April-June 2013.
whitepaper Shared Services and Outsourcing Institute 07/25/13

State of the Outsourcing Industry 2013: Executive Findings

This paper includes viewpoints of more than 1,300 major global enterprises, outsourcing service providers, management consultants and sourcing advisors.
whitepaper Shared Services and Outsourcing Institute 06/26/13

South African Sourcing Pulse Survey: 3rd and 4th Quarters 2012

Trends in South African end-user organizations' usage of shared services, outsourcing, and third-party business and IT services July-December 2012.
whitepaper Shared Services and Outsourcing Institute 04/29/13

Finance and Accounting BPO Market Landscape 2013

This comprehensive study covers the dynamics and intentions of 399 major global enterprises, analyzes more than 750 live enterprise finance and accounting outsourcing (FAO) engagements, and profiles 17 leading FAO suppliers.
whitepaper Shared Services and Outsourcing Institute 04/03/13

4th Quarter 2012 KPMG Sourcing Advisory Global Pulse Survey Results

This paper describes trends in the use of outsourcing, shared services, offshoring and other global business service delivery initiatives October through December 2012.
whitepaper Shared Services and Outsourcing Institute 01/24/13

German/Swiss ITO Service Provider Performance and Satisfaction (SPPS): 2012

The 2012 German/Swiss study investigates almost 100 of the top ICT spending organizations' satisfaction with service providers in more than 300 contracts.
whitepaper Shared Services and Outsourcing Institute 12/18/12

Drive to the Top: The Journey, Lessons and Standards of Global Business Services

Evaluating global business services (GBS) maturity as it relates to shared services, this white paper is the second in a series from KPMG.
whitepaper Shared Services and Outsourcing Institute 11/07/12
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