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Top Trend Predictions in 2016

Will 2016 be a year of disruption or transformation in outsourcing? KPMG's David Brown and other thought leaders weigh in on their top forecasts for the coming year.
Shared Services and Outsourcing Institute Thu, 19 Nov 2015 00:00:00 GMT

How Cloud, Application Programming Interfaces (APIs) Are Transforming Outsourcing

As traditional software outsourcing evolves, cloud service management brings new challenges for organizations.
Shared Services and Outsourcing Institute Thu, 17 Dec 2015 00:00:00 GMT

Nordic Shared Services and Outsourcing Pulse Survey 2016

The latest trends in the shared services and outsourcing Nordic market, as well as reflections on several key topics from a service delivery transformation point of view.
Shared Services and Outsourcing Institute Mon, 02 May 2016 00:00:00 GMT

KPMG Global Insights Pulse: The need for GBS maturity

Key findings from KPMG’s 2016 global insights pulse survey on the trends and technologies driving global business services (GBS) maturity.
Shared Services and Outsourcing Institute Wed, 01 Jun 2016 00:00:00 GMT

Working to deliver competitive advantage with intelligent services governance

Service organizations can take the value-centric analytics path to help identify and measure changing definitions of value by following five practical steps.
Shared Services and Outsourcing Institute Tue, 02 Aug 2016 00:00:00 GMT

GBS 2020 Webcast: A vision for the future of Global Business Services

Tap into the collective wisdom of leading Global Business Services (GBS) professionals for this webcast panel discussion on the changes in store for GBS between now and the year 2020.
Shared Services and Outsourcing Institute Fri, 15 Jul 2016 00:00:00 GMT

Global Business Services Point of View Series

Nine insights for leaders in global business services facing increasingly complex challenges.
Shared Services and Outsourcing Institute Wed, 05 Oct 2016 00:00:00 GMT

Coming together while splitting the business

David Brown and Rick Bertheaud of KPMG share the principles of success and the snares to avoid when creating an operating model for a spin-off company.
Shared Services and Outsourcing Institute Wed, 23 Nov 2016 00:00:00 GMT

An agile approach to outsourcing

Organizations can accelerate the benefits of outsourcing by establishing the foundation necessary to take advantage of today’s cloud-driven as-a-service solutions.
Shared Services and Outsourcing Institute Thu, 27 Jul 2017 00:00:00 GMT

Exploring the future: Global business services in consumer markets

Consumer-packaged goods (CPG) companies and retailers must reinvent their business models to become more flexible, adaptable, as well as more cost-effective.
Shared Services and Outsourcing Institute Tue, 22 Nov 2016 00:00:00 GMT

Achieving the next level of agility and efficiency: The Global Business Services (GBS) imperative for Technology, Media & Telecom (TMT) companies

A Global Business Services model can help Technology, Media and Telecom companies respond to rapid innovation and disruption.
Shared Services and Outsourcing Institute Thu, 15 Dec 2016 00:00:00 GMT

State of the outsourcing, shared services, and operations industry 2017

Gain insight into methods to exploit technologies, like process automation and evolving service delivery models, for the outsourcing and shared services market.
Shared Services and Outsourcing Institute Wed, 05 Apr 2017 00:00:00 GMT

The very best of sourcing

Take a look at the sourcing market from four perspectives: organization structure, innovation ecosystem, robotics, and customer experience.
Shared Services and Outsourcing Institute Thu, 19 Jan 2017 00:00:00 GMT

How to institute an agile IT outsourcing process

KPMG's Michele Miller shares that the outsourcing process doesn’t have to be a marathon if you invest effort preparing for a more iterative transaction process.
Shared Services and Outsourcing Institute Fri, 24 Feb 2017 00:00:00 GMT

Global IT-BPO outsourcing deals analysis: July to September 2016

Analysis of 3Q16 IT-BPO outsourcing contracts signed across industries and across geographies, with a total contract value of USD5 million and above per deal.
Shared Services and Outsourcing Institute Fri, 06 Jan 2017 00:00:00 GMT
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