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KPMG IT Outsourcing Service Provider Performance & Satisfaction Study 2014/15

Focusing on the relationships between clients and IT outsourcing service providers, this study is the first to be global in scope, covering around 2,100 contracts from 24 countries.
Shared Services and Outsourcing Institute Mon, 02 Mar 2015 00:00:00 GMT

Cognitive Robotic Process Automation Poised to Disrupt Knowledge Worker Market

KPMG’s Cliff Justice lays out a vision for the future with the work of 110M to 140M of knowledge workers handled by cognitive robotic process automation technology.
Shared Services and Outsourcing Institute Fri, 26 Jun 2015 00:00:00 GMT

KPMG 2014 Global Real Estate and Facilities Management Outsourcing Pulse Survey Results

This paper describes real estate and facilities management outsourcing trends based on a survey of buyer organizations, service providers and legal counsel and advisors.
Shared Services and Outsourcing Institute Wed, 06 May 2015 00:00:00 GMT

India’s Outsourcing Firms Change Direction as ‘Cloud’ Moves In

India's low-costs labor advantage is being undercut as more companies ditch their own data centers for cloud storage and replace custom software with off-the-shelf versions.
Shared Services and Outsourcing Institute Fri, 24 Jul 2015 00:00:00 GMT

Enterprise Service Management Unlocks Real Value from Your Global Business Services Organization

Learn how enterprise services management (ESM) can enable global business services’ ability to progress and deliver business outcomes.
Shared Services and Outsourcing Institute Wed, 10 Jun 2015 00:00:00 GMT

How Robotics Can Improve Legacy Sourcing Agreements

Robotic Process Automation (RPA) is rewriting the rules of outsourcing. With service providers adopting, buyers should understand the impact on legacy contracts.
Shared Services and Outsourcing Institute Thu, 30 Jul 2015 00:00:00 GMT

Poland as the Destination for Business Services Centers

Poland offers probably the widest variety of benefits to foreign investors, which is why many multinational companies have already established a significant presence in Poland.
Shared Services and Outsourcing Institute Tue, 21 Jul 2015 00:00:00 GMT

Next-Generation Contact Centers: Building a Competitive Customer Service Model in the Age of Social Media

How ready is your contact center to face the future?
Shared Services and Outsourcing Institute Mon, 03 Aug 2015 00:00:00 GMT

Bots in the Back Office: The Coming Wave of Digital Labor

Bots in the Back Office: Are you ready for the coming wave of digital labor? Robotic Process Automation proposes powerful opportunities for enterprises to drive long-term value. Are you ready?
Shared Services and Outsourcing Institute Thu, 17 Sep 2015 00:00:00 GMT

Exclusive Business Process Outsourcing Partnerships: Friend or Foe?

How much value do buyers really stand to gain from entering into exclusive business process outsourcing partnerships?
Shared Services and Outsourcing Institute Mon, 17 Aug 2015 00:00:00 GMT

Employees: An Endangered Species?

Are you ready for a world in which 3 out of 10 corporate jobs are done by a robot? With the rise of robotics, artificial intelligence, and the changing labor landscape the world of work is starting to look vastly different.
Shared Services and Outsourcing Institute Mon, 21 Sep 2015 00:00:00 GMT

Global Business Services (GBS) Journey to Excellence

Discover the keys to a successful journey toward GBS maturity.
Shared Services and Outsourcing Institute Wed, 28 Oct 2015 00:00:00 GMT

Webcast: How to Fast Track Your Global Business Services Maturity Journey

It is often difficult to move from scaled GBS operations to integrated and strategic models. Learn how other enterprises have been able to move along the maturity curve and reap the rewards of their commitment.
Shared Services and Outsourcing Institute Mon, 21 Sep 2015 00:00:00 GMT

From Human to Digital: The Future of Global Business Services

Is it time to bid farewell to global business services as we know them--and say hello to a new breed of digital business services? Gain insight from this survey of 482 stakeholders in the global services industry.
Shared Services and Outsourcing Institute Fri, 09 Oct 2015 00:00:00 GMT

Robotic Revolution – Separating Hype from Reality

The use of robotics process automation (RPA) services is gaining momentum in the market, though not fast enough to keep pace with market hype. While some dimensions of RPA are far from new, advancements in cognitive capabilities and related technology capabilities expands the scope of RPA...
Shared Services and Outsourcing Institute Wed, 14 Oct 2015 00:00:00 GMT
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