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Enterprise Services Governance: It’s a Brave New World

Today’s leaders must prepare for a new era of services governance and a new set of strategic expectations. Move from cost-containment alone to value via Global Business Services and prepare for success in the areas of talent, technology, and robotics.
Shared Services and Outsourcing Institute Wed, 26 Nov 2014 00:00:00 GMT

Worried About Overbilling? Buyers Beware

No one likes to be overbilled, yet both the buyer and outsourcers know it happens. Discover the key contributors of accurate billing.
Shared Services and Outsourcing Institute Fri, 05 Dec 2014 00:00:00 GMT

3rd Quarter 2014 KPMG Global Insights Pulse Survey Results

This white paper describes trends in outsourcing, shared services, off-shoring and other global business service delivery initiatives from July-September 2014.
Shared Services and Outsourcing Institute Tue, 02 Dec 2014 00:00:00 GMT

Europe: If You Can't do Arbitrage, then Automate

New research by HfS Research and KPMG LLP shows that 78% of European enterprises are looking at robotic process automation as way to respond to the workforce challenges created by the "As-a-Service economy."
Shared Services and Outsourcing Institute Wed, 04 Feb 2015 00:00:00 GMT

KPMG Survey Finds Fragmented GBS Puzzle Needs To Align

An interview with KPMG's Cliff Justice on realizing the full potential of Global Business Services.
Shared Services and Outsourcing Institute Tue, 03 Feb 2015 00:00:00 GMT

KPMG IT Outsourcing Service Provider Performance & Satisfaction Study 2014/15

Focusing on the relationships between clients and IT outsourcing service providers, this study is the first to be global in scope, covering around 2,100 contracts from 24 countries.
Shared Services and Outsourcing Institute Mon, 02 Mar 2015 00:00:00 GMT

The Stories Behind the Numbers: Research on Shared Services and Outsourcing Trends and Developments in Central and Eastern Europe

Factors behind the success of the shared service and outsourcing industry and the service centers itself in the Central & Eastern Europe region.
Shared Services and Outsourcing Institute Tue, 24 Feb 2015 00:00:00 GMT

Global Business Services Goes Digital

Access a summary of KPMG's GBS track sessions from Shared Services and Outsourcing Week, March 9-12, 2015.
Shared Services and Outsourcing Institute Wed, 01 Apr 2015 00:00:00 GMT

Cognitive Robotic Process Automation Poised to Disrupt Knowledge Worker Market

KPMG’s Cliff Justice lays out a vision for the future with the work of 110M to 140M of knowledge workers handled by cognitive robotic process automation technology.
Shared Services and Outsourcing Institute Fri, 26 Jun 2015 00:00:00 GMT

Enterprise Service Management Unlocks Real Value from Your Global Business Services Organization

Learn how enterprise services management (ESM) can enable global business services’ ability to progress and deliver business outcomes.
Shared Services and Outsourcing Institute Wed, 10 Jun 2015 00:00:00 GMT

India’s Outsourcing Firms Change Direction as ‘Cloud’ Moves In

India's low-costs labor advantage is being undercut as more companies ditch their own data centers for cloud storage and replace custom software with off-the-shelf versions.
Shared Services and Outsourcing Institute Fri, 24 Jul 2015 00:00:00 GMT

Poland as the Destination for Business Services Centers

Poland offers probably the widest variety of benefits to foreign investors, which is why many multinational companies have already established a significant presence in Poland.
Shared Services and Outsourcing Institute Tue, 21 Jul 2015 00:00:00 GMT

Next-Generation Contact Centers: Building a Competitive Customer Service Model in the Age of Social Media

How ready is your contact center to face the future?
Shared Services and Outsourcing Institute Mon, 03 Aug 2015 00:00:00 GMT

Exclusive Business Process Outsourcing Partnerships: Friend or Foe?

How much value do buyers really stand to gain from entering into exclusive business process outsourcing partnerships?
Shared Services and Outsourcing Institute Mon, 17 Aug 2015 00:00:00 GMT

Bots in the Back Office: The Coming Wave of Digital Labor

Bots in the Back Office: Are you ready for the coming wave of digital labor? Robotic Process Automation proposes powerful opportunities for enterprises to drive long-term value. Are you ready?
Shared Services and Outsourcing Institute Thu, 17 Sep 2015 00:00:00 GMT
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