Executive Dilemma: Is Benchmarking the Right Path to Defining Opportunities for Improvement?
Value assurance for outsourcing contracts: there are alternatives to benchmarking for comparing processes, costs and service delivery in a short time frame.
Shared Services and Outsourcing Institute Tue, 05 Aug 2014 00:00:00 GMT
The outsourcer’s guide to success: Nine factors for successful governance
To help organizations ensure consistency in outsourcing governance, KPMG developed nine critical factors to keep in mind to help ensure outsourcing success.
Shared Services and Outsourcing Institute Tue, 03 Jan 2017 00:00:00 GMT
How to Champion Sustainability, Reduce Costs and Consumption, and Win Friends in High Places...Without Increasing Your Spend
Organizations can tap into the experience of integrated facilities management outsourcers to negotiate sustainability into outsourcing agreements at little to no additional cost.
Shared Services and Outsourcing Institute Mon, 15 Sep 2014 00:00:00 GMT
Executive Report: The State of Services and Outsourcing in 2014
Gain insight from 1079 enterprises, outsourcing service providers and industry consultants on where the services and outsourcing industry is heading in the near and long-term future.
Shared Services and Outsourcing Institute Fri, 19 Sep 2014 00:00:00 GMT
The Governance Solution Blueprint Report
Understand the kind of governance assistance enterprises need and the top players providing those solutions.
Shared Services and Outsourcing Institute Tue, 21 Oct 2014 00:00:00 GMT
Strategic Visions on the Sourcing Market 2015
Sourcing Market 2015 expected market trends in Europe: a collection of thought leadership articles, client interviews and research from KPMG International.
Shared Services and Outsourcing Institute Thu, 30 Oct 2014 00:00:00 GMT
Enterprise Services Governance: It’s a Brave New World
Today’s leaders must prepare for a new era of services governance and a new set of strategic expectations. Move from cost-containment alone to value via Global Business Services and prepare for success in the areas of talent, technology, and robotics.
Shared Services and Outsourcing Institute Wed, 26 Nov 2014 00:00:00 GMT
The Industry has Spoken: Are we Ready to Make the Leap from GBS to Digital Business Services?
Over 500 services industry stakeholders have voiced their viewpoints with GBS. Learn how they are achieving value beyond cost and creating competitive advantage by addressing the emerging impacts of innovation like cognitive technology, robotic automation and cloud platforms.
Shared Services and Outsourcing Institute Thu, 18 Dec 2014 00:00:00 GMT
New Game Time in 2015
KPMG's David Brown and other thought leaders predict and forecast what 2015 may hold for the outsourcing market. Judging from what they forecast, it’s a whole new game.
Shared Services and Outsourcing Institute Wed, 19 Nov 2014 00:00:00 GMT
Worried About Overbilling? Buyers Beware
No one likes to be overbilled, yet both the buyer and outsourcers know it happens. Discover the key contributors of accurate billing.
Shared Services and Outsourcing Institute Fri, 05 Dec 2014 00:00:00 GMT
3rd Quarter 2014 KPMG Global Insights Pulse Survey Results
This white paper describes trends in outsourcing, shared services, off-shoring and other global business service delivery initiatives from July-September 2014.
Shared Services and Outsourcing Institute Tue, 02 Dec 2014 00:00:00 GMT
Europe: If You Can't do Arbitrage, then Automate
New research by HfS Research and KPMG LLP shows that 78% of European enterprises are looking at robotic process automation as way to respond to the workforce challenges created by the "As-a-Service economy."
Shared Services and Outsourcing Institute Wed, 04 Feb 2015 00:00:00 GMT
KPMG Survey Finds Fragmented GBS Puzzle Needs To Align
An interview with KPMG's Cliff Justice on realizing the full potential of Global Business Services.
Shared Services and Outsourcing Institute Tue, 03 Feb 2015 00:00:00 GMT
The Stories Behind the Numbers: Research on Shared Services and Outsourcing Trends and Developments in Central and Eastern Europe
Factors behind the success of the shared service and outsourcing industry and the service centers itself in the Central & Eastern Europe region.
Shared Services and Outsourcing Institute Tue, 24 Feb 2015 00:00:00 GMT
Global Business Services Goes Digital
Access a summary of KPMG's GBS track sessions from Shared Services and Outsourcing Week, March 9-12, 2015.
Shared Services and Outsourcing Institute Wed, 01 Apr 2015 00:00:00 GMT