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Today’s vendor management organizations need a super-sized lasso

Eugene Kublanov and Kendall Dean discuss how disruptors are bringing new levels of complexity and changing the face of service governance and vendor management.
Shared Services and Outsourcing Institute Tue, 07 Mar 2017 00:00:00 GMT

Immigration reform and the rise of digital labor

Dave Brown examines the use of digital labor as a way to ease concerns over possible U.S. immigration actions and to bring outsourced jobs back to the U.S.
Shared Services and Outsourcing Institute Thu, 02 Mar 2017 00:00:00 GMT

Which dimensions of Global Business Services maturity drive the most financial value?

Don Ryan discusses critical considerations for driving Global Business Services maturity and financial performance.
Shared Services and Outsourcing Institute Thu, 20 Apr 2017 00:00:00 GMT

No if’s about it: the how, who, what, and where of a digital labor center of excellence when you outsource

KPMG’s Hall and Combs discuss digital labor in outsourcing efforts and why organizations should consider the establishment of a center of excellence.
Shared Services and Outsourcing Institute Tue, 27 Jun 2017 00:00:00 GMT

Realizing your outsourcing expectations is rooted in sourcing model alignment

Randy Wiele outlines five key areas of alignment in outsourcing relationships and shares advice on where enterprises should focus their efforts.
Shared Services and Outsourcing Institute Thu, 18 May 2017 00:00:00 GMT

Wrangling digital labor risk with governance

KPMG’s Hall, Lopes, and Combs build the case for two types of digital labor governance to mitigate risk in an outsourced environment.
Shared Services and Outsourcing Institute Tue, 13 Jun 2017 00:00:00 GMT

Is your outsourcing contract digital labor ready?

KPMG’s Hall, Gottschalk and Combs discuss why your entire outsourcing contract might need an overhaul in order to deliver benefits from digital labor.
Shared Services and Outsourcing Institute Tue, 06 Jun 2017 00:00:00 GMT

Pharma industry Global Business Services: progressions, regressions, and disruptions

Rick Bertheaud and Vicki Phelan discuss how technology, cost, and geopolitics are impacting how life sciences companies are delivering their business services.
Shared Services and Outsourcing Institute Wed, 28 Jun 2017 00:00:00 GMT

4th Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results

This paper describes trends in outsourcing, shared services, offshoring and other global business service delivery initiatives from October-December 2013.
Shared Services and Outsourcing Institute Thu, 23 Jan 2014 00:00:00 GMT

Nordic Shared Services and Outsourcing Pulse Survey 2015

Discover the latest trends in the shared services and outsourcing Nordic market, as well as reflections on several key topics from a service delivery transformation point of view.
Shared Services and Outsourcing Institute Mon, 04 May 2015 00:00:00 GMT

KPMG Global Insights Pulse: The paradox of digital disruption

For a closer look at how today’s organizations are approaching digital disruption, explore KPMG’s 2Q16 Global Insights Pulse survey.
Shared Services and Outsourcing Institute Fri, 14 Oct 2016 00:00:00 GMT

Top trends and predictions for 2017: KPMG Global Insights Pulse Q4 2016

Explore the top negative and positive business trends and predictions for 2017 and gain insight into how to stay ahead of the curve.
Shared Services and Outsourcing Institute Thu, 16 Mar 2017 00:00:00 GMT

From human to digital: The future of Global Business Services

Join KPMG on Sep. 20 in Manhattan for a GBS and digital labor forum for leaders in the technology, media and telecommunications industries.
Shared Services and Outsourcing Institute Tue, 20 Sep 2016 00:00:00 GMT

2014 Shared Services and Outsourcing Outlook Part 1: It's Time for Enterprises to Stop Being Really Good at Irrelevant Stuff

Six maturity leaps help enterprise operations move from yesterday's fragmented immaturity to tomorrow's mature model."
Shared Services and Outsourcing Institute Wed, 08 Jan 2014 00:00:00 GMT

In Transition

How can organizations practically overcome the challenges of outsourcing implementations? This article explores root causes of transition failures.
Shared Services and Outsourcing Institute Mon, 13 Jan 2014 00:00:00 GMT
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