Realizing your outsourcing expectations is rooted in sourcing model alignment
Randy Wiele outlines five key areas of alignment in outsourcing relationships and shares advice on where enterprises should focus their efforts.
Shared Services and Outsourcing Institute Thu, 18 May 2017 00:00:00 GMT
Wrangling digital labor risk with governance
KPMG’s Hall, Lopes, and Combs build the case for two types of digital labor governance to mitigate risk in an outsourced environment.
Shared Services and Outsourcing Institute Tue, 13 Jun 2017 00:00:00 GMT
Is your outsourcing contract digital labor ready?
KPMG’s Hall, Gottschalk and Combs discuss why your entire outsourcing contract might need an overhaul in order to deliver benefits from digital labor.
Shared Services and Outsourcing Institute Tue, 06 Jun 2017 00:00:00 GMT
No if’s about it: the how, who, what, and where of a digital labor center of excellence when you outsource
KPMG’s Hall and Combs discuss digital labor in outsourcing efforts and why organizations should consider the establishment of a center of excellence.
Shared Services and Outsourcing Institute Tue, 27 Jun 2017 00:00:00 GMT
Pharma industry Global Business Services: progressions, regressions, and disruptions
Rick Bertheaud and Vicki Phelan discuss how technology, cost, and geopolitics are impacting how life sciences companies are delivering their business services.
Shared Services and Outsourcing Institute Wed, 28 Jun 2017 00:00:00 GMT
Intelligent automation isn’t at least on your radar screen? You’re late to the game
Ron Walker discusses the pervasiveness of intelligent automation, how organizations are using it, the business benefits they expect to gain from it, and the challenges they’re facing from the “partial FTE syndrome.”
Shared Services and Outsourcing Institute Tue, 23 Jan 2018 00:00:00 GMT
An outlook into real estate and facilities management outsourcing for 2018
Gilles, Burr, and Fairbanks discuss the future of REFM outsourcing, what types of providers will drive the charge forward with automation and outsourcing.
Shared Services and Outsourcing Institute Thu, 01 Feb 2018 00:00:00 GMT
Moving to strategic partnerships: REFM outsourcing service providers
Gilles, Burr, and Fairbanks discuss, as one of their topics, the attributes of today’s REFM outsourcing deals, including those in the second and third generation.
Shared Services and Outsourcing Institute Thu, 08 Feb 2018 00:00:00 GMT
The boundaryless workforce: A viable service delivery model
Atul Shahi and Jason Miller discuss why a boundaryless workforce is a viable service delivery model, and how to leverage it for your contingent talent needs.
Shared Services and Outsourcing Institute Wed, 11 Apr 2018 00:00:00 GMT
From human to digital: The future of Global Business Services
Join KPMG on Sep. 20 in Manhattan for a GBS and digital labor forum for leaders in the technology, media and telecommunications industries.
Shared Services and Outsourcing Institute Tue, 20 Sep 2016 00:00:00 GMT
Governance's Role in Global Outsourcing Trends for 2014
Governance will play a more significant role as outsourcing shifts from an isolated effort to a more integrated business services approach.
Shared Services and Outsourcing Institute Mon, 20 Jan 2014 00:00:00 GMT
The three options when an outsourcing contract ends -- extend, divide or terminate
Ideally, an outsourcing buyer's renegotiation strategy should be established at least nine to twelve months prior to the end of the contract term.
Shared Services and Outsourcing Institute Mon, 10 Oct 2016 00:00:00 GMT
Strong Outsourcing Governance Helps Banks Emerge With Powerful Provider Networks
This article describes the critical competence of governance and vendor management for realizing value and managing risk for banks.
Shared Services and Outsourcing Institute Wed, 12 Feb 2014 00:00:00 GMT
China Shared Services: Start Now!
This article describes the value proposition of shared services centers and practical considerations when assessing the merits of a SSC in China.
Shared Services and Outsourcing Institute Mon, 28 Apr 2014 00:00:00 GMT
Being Selective and Seeking Third-Party Advice Can Be Key to Renegotiating Outsourcing Contracts
This article offers insights for navigating shifts in the market and changing messages from providers when renegotiating outsourcing contracts.
Shared Services and Outsourcing Institute Wed, 16 Apr 2014 00:00:00 GMT