Intelligent services governance: Five steps to drive advantage
Eugene Kublanov discusses how service organizations can take the value-centric analytics path to help identify and measure changing definitions of value.
Shared Services and Outsourcing Institute Thu, 08 Sep 2016 00:00:00 GMT
Next-gen vendor management organizations
Liz Evans and Eugene Kublanov discuss how today’s organizations are approaching vendor management transformation across a range of vendors and service providers.
Shared Services and Outsourcing Institute Tue, 11 Oct 2016 00:00:00 GMT
Beyond building bots: Transformational digital labor solutions
In this series, Beyond building bots, David Kane discusses digital labor’s impact on the banking, insurance and financial services sector.
Shared Services and Outsourcing Institute Tue, 13 Dec 2016 00:00:00 GMT
Global Business Services (GBS) maturity: A measured approach to success
David Brown discusses GBS market trends, governance best practices, challenges with talent management, and the emerging area of process automation.
Shared Services and Outsourcing Institute Thu, 17 Nov 2016 00:00:00 GMT
Finance and accounting in Global Business Services: Moving up the value chain
Asif Akhtar examines the Global Business Services landscape in Europe and the U.K. with a particular focus on the finance and accounting function.
Shared Services and Outsourcing Institute Tue, 29 Nov 2016 00:00:00 GMT
Beyond building bots: Governing a bot environment
In this series, Beyond building bots, Dave Brown and Bob Cecil explore what it looks like to build and govern a bot environment and the risks to be considered.
Shared Services and Outsourcing Institute Tue, 06 Dec 2016 00:00:00 GMT
Global Business Services: Catalyst for transformation
Rick Bertheaud takes a looks at the value of Global Business Services and its role as an enabler of success in divestiture efforts.
Shared Services and Outsourcing Institute Wed, 02 Nov 2016 00:00:00 GMT
Moving the lever with digital labor
Ryan Harper, Atul Shahi, and Mahendra Goyal discuss how digital labor, including robotics, machine learning, and cognitive automation are impacting organizations.
Shared Services and Outsourcing Institute Thu, 26 Jan 2017 00:00:00 GMT
Captive shared services: What you can do now to be prepared for the Trump administration’s policies
Dave Brown discusses the potential impacts of the immigration-related legislation the new U.S. administration will have on offshore captive shared services.
Shared Services and Outsourcing Institute Thu, 23 Feb 2017 00:00:00 GMT
How might the Trump administration affect the outsourcing industry?
Dave Brown shares the possible risks of the Trump administration’s potential immigration policies related to global sourcing, outsourcing contracts and talent.
Shared Services and Outsourcing Institute Tue, 28 Feb 2017 00:00:00 GMT
Beyond building bots: Looking through the HR lens
Robert Bolton discusses how digital labor can boost the HR function’s ability to better serve enterprises and employees.
Shared Services and Outsourcing Institute Tue, 14 Mar 2017 00:00:00 GMT
HR and digital labor: The “twain” shall meet, but where?
Mike DiClaudio shares the three actions HR practitioners should take in the next 60 days to effectively leverage automation and the advantages of digital labor.
Shared Services and Outsourcing Institute Wed, 15 Mar 2017 00:00:00 GMT
Immigration reform and the rise of digital labor
Dave Brown examines the use of digital labor as a way to ease concerns over possible U.S. immigration actions and to bring outsourced jobs back to the U.S.
Shared Services and Outsourcing Institute Thu, 02 Mar 2017 00:00:00 GMT
Today’s vendor management organizations need a super-sized lasso
Eugene Kublanov and Kendall Dean discuss how disruptors are bringing new levels of complexity and changing the face of service governance and vendor management.
Shared Services and Outsourcing Institute Tue, 07 Mar 2017 00:00:00 GMT
Which dimensions of Global Business Services maturity drive the most financial value?
Don Ryan discusses critical considerations for driving Global Business Services maturity and financial performance.
Shared Services and Outsourcing Institute Thu, 20 Apr 2017 00:00:00 GMT
