Integrated Services Delivery: Finding the "Right Doors" for Your Clients
The first paper in KPMG's integrated service delivery series focuses on integrated channel management, highlighting the critical ways states can unlock the power of delivery channels to enhance client self-service, improve customer experiences, drive clients towards the “right door” that...
Government Institute Mon, 24 Aug 2015 00:00:00 GMT
Digitizing Human Services: Field Notes and Forecasts from the Front Lines of Government's Technological Transformation
This research report discusses the opportunity for human services agencies to transform service delivery and improve client outcomes by leveraging breakthrough technologies like mobile and predictive analytics.
Government Institute Wed, 09 Sep 2015 00:00:00 GMT
Making Human Capital Management a Strategic Business Priority in a Changing Financial Management World
This article, originally appearing in the Journal of Government Financial Management, addresses the changing of the guard and provides perspectives on the way forward as government says goodbye to the baby boomers and welcomes the millennial generation in greater numbers.
Government Institute Thu, 17 Sep 2015 00:00:00 GMT
The Secret to Achieving Meaningful Medicaid Transformation
This issue brief describes important steps that can help a state plan for and achieve meaningful and sustainable Medicaid transformation.
Government Institute Fri, 14 Aug 2015 00:00:00 GMT
2015-2016 Higher Education Industry Outlook Survey
KPMG’s Higher Education Industry Outlook Survey reflects the viewpoints of 102 senior executives and shares perspectives on how institutions are leveraging innovation such as adapting emerging technologies, enhancing alternative revenue sources, and developing new financing methods for capital...
Government Institute Wed, 04 Nov 2015 00:00:00 GMT
Joseph Ward on the Creation of a Federal Shared Services Governance Model
In this Federal News Radio interview, Joseph Ward, a Director in KPMG’s Federal Advisory practice and former head of the Interior Business Center, discusses the recent announcement by OMB and GSA to establish a governmentwide shared services management and oversight operating model and what it...
Government Institute Tue, 27 Oct 2015 00:00:00 GMT
Future Cities Series
In the U.S., cities face many challenges as a result of limited resources, shifting demographics, deteriorating infrastructure, and other factors related to climate change, healthcare, housing, education, and public safety among others. KPMG's Global Sustainability and Cities teams have created...
Government Institute Tue, 10 Nov 2015 00:00:00 GMT
A new reporting rule for SNAP
This issue brief provides an overview of the U.S. Department of Agriculture's Food and Nutrition Service's final rule related to reporting changes to the Supplemental Nutrition Assistance Program (SNAP) and discusses next steps for states.
Government Institute Tue, 15 Mar 2016 00:00:00 GMT
Leveraging private resources for the public good
The Center for Public Policy and Private Enterprise, located in the University of Maryland’s School of Public Policy, and the KPMG Government Institute have released a report examining public-private partnerships (PPP). The report identifies key criteria to be used in determining whether a PPP...
Government Institute Mon, 14 Mar 2016 00:00:00 GMT
(Re) defining the healthcare delivery system: The role of social services
The U.S. health system is in the midst of an extraordinary transformation. This white paper, co-authored by KPMG LLP and the Mailman School of Public Health at Columbia University, examines one element of the shift which is an effort by public officials to include “social” interventions into...
Government Institute Tue, 24 May 2016 00:00:00 GMT
On the 2016 Higher Education Audit Committee Agenda
Observations and recommendations for higher education audit committees in a number of areas, including oversight of financial reporting and internal controls, risk, and external and internal auditors among other topics.
Government Institute Mon, 04 Apr 2016 00:00:00 GMT
On the 2016 Not-for-Profit Audit Committee Agenda
Observations and recommendations for not-for-profit audit committees in a number of areas, including oversight of financial reporting and internal controls, risk, and external and internal auditors among other topics.
Government Institute Thu, 07 Apr 2016 00:00:00 GMT
Better data, better government
The effective use of data and analytics can help governments at all levels deliver improved citizen services and outcomes. Six recommendations for the chief data officer.
Government Institute Mon, 13 Jun 2016 00:00:00 GMT
The State of Cybersecurity from the Federal Cyber Executive Perspective
(ISC)2 and KPMG survey report of executive-level government officials and contractors to determine the current state of federal cybersecurity and to offer recommendations for advancing the government’s cybersecurity progress.
Government Institute Thu, 19 May 2016 00:00:00 GMT
Ten steps to sustainable enterprise risk management
This article, originally appearing in the Journal of Government Financial Management, explores how government managers can better navigate uncertainty through enterprise risk management concepts and highlights 10 critical implementation elements.
Government Institute Wed, 15 Jun 2016 00:00:00 GMT