Search Results for: global business services

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Taking Your Global Business Services Brand to the Next Level: From CRM to CEM

Trying to elevate the value proposition of your Global Business Services organization? It is time to move from customer relationship management to customer experience management.
Shared Services and Outsourcing Institute Tue, 03 Mar 2015 00:00:00 GMT

Global Business Services in India

Viral Thakker highlights global business services best practices in India.
Shared Services and Outsourcing Institute Thu, 08 May 2014 00:00:00 GMT

Global Business Services

Are we ready to make the leap from GBS to Digital Business Services? KPMG Sourcing Advisory 3Q14 Global Pulse Survey and More!
Fri, 12 Dec 2014 00:00:00 GMT

Global Business Services Goes Digital

Access a summary of KPMG's GBS track sessions from Shared Services and Outsourcing Week, March 9-12, 2015.
Shared Services and Outsourcing Institute Wed, 01 Apr 2015 00:00:00 GMT

Putting the Customer First: How to Take your Global Business Services Brand to the Next Level

Rick Bertheaud explains how GBS centers can improve the customer experience.
Shared Services and Outsourcing Institute Tue, 14 Apr 2015 00:00:00 GMT

Advancing the Global Business Services Agenda

What is global business services (GBS) and who is implementing it? GBS focuses on optimizing the mix of human capital, service delivery models, process innovation and technology to deliver services on an enterprise-wide, cross-functional basis to support the business strategy.
Tue, 25 Mar 2014 00:00:00 GMT

Advancing the Global Business Services Agenda

What is global business services (GBS) and who is implementing it? GBS focuses on optimizing the mix of human capital, service delivery models, process innovation and technology to deliver services on an enterprise-wide, cross-functional basis to support the business strategy.
Tue, 25 Mar 2014 00:00:00 GMT

1st Quarter 2015 KPMG Sourcing Advisory Global Pulse Survey Results

Explore the current trends in the global business services (GBS) market for 2015 and beyond.
Shared Services and Outsourcing Institute Mon, 27 Apr 2015 00:00:00 GMT

3rd Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results

This white paper describes trends in outsourcing, shared services, off-shoring and other global business service delivery initiatives from July-September 2014.
Shared Services and Outsourcing Institute Tue, 02 Dec 2014 00:00:00 GMT

1st Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results

This paper describes trends in outsourcing, shared services, offshoring and other global business service delivery initiatives from January-March 2014.
Shared Services and Outsourcing Institute Thu, 24 Apr 2014 00:00:00 GMT

4th Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results

This paper describes trends in outsourcing, shared services, offshoring and other global business service delivery initiatives from October-December 2013.
Shared Services and Outsourcing Institute Thu, 23 Jan 2014 00:00:00 GMT

4th Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results

This paper describes trends in outsourcing, shared services, offshoring and other global business service delivery initiatives from October-December 2013.
Shared Services and Outsourcing Institute Thu, 23 Jan 2014 00:00:00 GMT

2nd Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results

This white paper describes trends in outsourcing, shared services, off-shoring and other global business service delivery initiatives from April-June 2014.
Shared Services and Outsourcing Institute Fri, 25 Jul 2014 00:00:00 GMT

2nd Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results

This white paper describes trends in outsourcing, shared services, off-shoring and other global business service delivery initiatives from April-June 2014.
Shared Services and Outsourcing Institute Fri, 25 Jul 2014 00:00:00 GMT

Enterprise Services Governance: It’s a Brave New World

Today’s leaders must prepare for a new era of services governance and a new set of strategic expectations. Move from cost-containment alone to value via Global Business Services and prepare for success in the areas of talent, technology, and robotics.
Shared Services and Outsourcing Institute Wed, 26 Nov 2014 00:00:00 GMT
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