Search Results for: global business services

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Obscuring the real story: Your Global Business Services (GBS) scorecard may be 99 percent green but 100 percent irrelevant

Global Business Services (GBS) organizations need to move from efficient back-office execution experts to the source for intelligence on the performance of the business.
Shared Services and Outsourcing Institute Tue, 26 Apr 2016 00:00:00 GMT

From Human to Digital: The Future of Global Business Services

Is it time to bid farewell to global business services as we know them--and say hello to a new breed of digital business services? Gain insight from this survey of 482 stakeholders in the global services industry.
Shared Services and Outsourcing Institute Fri, 09 Oct 2015 00:00:00 GMT

Enterprise Service Management Unlocks Real Value from Your Global Business Services Organization

Learn how enterprise services management (ESM) can enable global business services’ ability to progress and deliver business outcomes.
Shared Services and Outsourcing Institute Wed, 10 Jun 2015 00:00:00 GMT

Taking Your Global Business Services Brand to the Next Level: From CRM to CEM

Trying to elevate the value proposition of your Global Business Services organization? It is time to move from customer relationship management to customer experience management.
Shared Services and Outsourcing Institute Tue, 03 Mar 2015 00:00:00 GMT

The Global Business Services (GBS) Payoff

Critical considerations for driving Global Business Services (GBS) maturity and financial performance.
Shared Services and Outsourcing Institute Thu, 14 Apr 2016 00:00:00 GMT

Global Business Services

Are we ready to make the leap from GBS to Digital Business Services? KPMG Sourcing Advisory 3Q14 Global Pulse Survey and More!
Shared Services and Outsourcing Institute Fri, 12 Dec 2014 00:00:00 GMT

An Introduction To Global Business Services (GBS) For Medical Device Manufacturers

KPMG's Vicki Phelan contributes an article to Med Device Online on strategies for medical device makers to improve efficiency through global business services (GBS).
Shared Services and Outsourcing Institute Wed, 06 Apr 2016 00:00:00 GMT

Leapfrogging the Competition - Turning Global Business Services into a competitive differentiator

To remain competitive and profitable, medical device companies reduce costs and drive measureable, strategic business value back into the organization by adopting a “Global Business Services” (GBS) approach to managing back-office functions.
Shared Services and Outsourcing Institute Fri, 04 Sep 2015 00:00:00 GMT

Global Business Services in India

Viral Thakker highlights global business services best practices in India.
Shared Services and Outsourcing Institute Thu, 08 May 2014 00:00:00 GMT

KPMG Global Insights Pulse - The latest trends and technologies driving Global Business Services (GBS) maturity

Findings from our 1Q 2016 Global Insights Pulse survey. This webcast will focus on the role of the GBS executive, governance for global business services, and trends in process and cognitive automation.
Thu, 19 May 2016 00:00:00 GMT

The new normal of global business services: digital disruptors drive an "as-a-service" capability

Discover how organizations are transitioning to an
Shared Services and Outsourcing Institute Thu, 21 Apr 2016 00:00:00 GMT

Global Business Services Goes Digital

Access a summary of KPMG's GBS track sessions from Shared Services and Outsourcing Week, March 9-12, 2015.
Shared Services and Outsourcing Institute Wed, 01 Apr 2015 00:00:00 GMT

Putting the Customer First: How to Take your Global Business Services Brand to the Next Level

Rick Bertheaud explains how GBS centers can improve the customer experience.
Shared Services and Outsourcing Institute Tue, 14 Apr 2015 00:00:00 GMT

Global Business Services Maturity Research Program

Five characteristics critical to driving service delivery efficiency and a global business services maturity model to help organizations understand their current and optimal states.
Mon, 03 Aug 2015 00:00:00 GMT

Advancing the Global Business Services Agenda

What is global business services (GBS) and who is implementing it? GBS focuses on optimizing the mix of human capital, service delivery models, process innovation and technology to deliver services on an enterprise-wide, cross-functional basis to support the business strategy.
Tue, 25 Mar 2014 00:00:00 GMT
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