Search Results for: global business services

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1 - 15 of 1972 Results

Taking Your Global Business Services Brand to the Next Level: From CRM to CEM

Trying to elevate the value proposition of your Global Business Services organization? It is time to move from customer relationship management to customer experience management.
Shared Services and Outsourcing Institute Tue, 03 Mar 2015 00:00:00 GMT

Global Business Services in India

Viral Thakker highlights global business services best practices in India.
Shared Services and Outsourcing Institute Thu, 08 May 2014 00:00:00 GMT

Global Business Services

Are we ready to make the leap from GBS to Digital Business Services? KPMG Sourcing Advisory 3Q14 Global Pulse Survey and More!
Fri, 12 Dec 2014 00:00:00 GMT

3rd Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results

This white paper describes trends in outsourcing, shared services, off-shoring and other global business service delivery initiatives from July-September 2014.
Shared Services and Outsourcing Institute Tue, 02 Dec 2014 00:00:00 GMT

1st Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results

This paper describes trends in outsourcing, shared services, offshoring and other global business service delivery initiatives from January-March 2014.
Shared Services and Outsourcing Institute Thu, 24 Apr 2014 00:00:00 GMT

4th Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results

This paper describes trends in outsourcing, shared services, offshoring and other global business service delivery initiatives from October-December 2013.
Shared Services and Outsourcing Institute Thu, 23 Jan 2014 00:00:00 GMT

2nd Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results

This white paper describes trends in outsourcing, shared services, off-shoring and other global business service delivery initiatives from April-June 2014.
Shared Services and Outsourcing Institute Fri, 25 Jul 2014 00:00:00 GMT

Global Business Services Trends: 2014

Cliff Justice highlights the primary challenges and opportunities of GBS for 2014, based on findings from KPMG's 4Q13 Pulse survey
Shared Services and Outsourcing Institute Wed, 12 Feb 2014 00:00:00 GMT

Enterprise Services Governance: It’s a Brave New World

Today’s leaders must prepare for a new era of services governance and a new set of strategic expectations. Move from cost-containment alone to value via Global Business Services and prepare for success in the areas of talent, technology, and robotics.
Shared Services and Outsourcing Institute Wed, 26 Nov 2014 00:00:00 GMT

KPMG IT Outsourcing Service Provider Performance & Satisfaction Study 2014/15

Focusing on the relationships between clients and IT outsourcing service providers, this study is the first to be global in scope, covering around 2,100 contracts from 24 countries.
Shared Services and Outsourcing Institute Mon, 02 Mar 2015 00:00:00 GMT

KPMG Survey Finds Fragmented GBS Puzzle Needs To Align

An interview with KPMG's Cliff Justice on realizing the full potential of Global Business Services.
Shared Services and Outsourcing Institute Tue, 03 Feb 2015 00:00:00 GMT

Managing Risk in Global Business Services Operations

Anshul Varma explains risk from a three-dimensional view as it relates to GBS operations.
Shared Services and Outsourcing Institute Thu, 20 Feb 2014 00:00:00 GMT

The Industry has Spoken: Are we Ready to Make the Leap from GBS to Digital Business Services?

Over 500 services industry stakeholders have voiced their viewpoints with GBS. Learn how they are achieving value beyond cost and creating competitive advantage by addressing the emerging impacts of innovation like cognitive technology, robotic automation and cloud platforms.
Shared Services and Outsourcing Institute Thu, 18 Dec 2014 00:00:00 GMT

Governance's Role in Global Outsourcing Trends for 2014

Governance will play a more significant role as outsourcing shifts from an isolated effort to a more integrated business services approach.
Shared Services and Outsourcing Institute Mon, 20 Jan 2014 00:00:00 GMT

Service Integration: Maximizing the Benefits, and Minimizing the Risks, of a Multi-Sourced IT Environment

Service integration is the key to unlocking the benefits of a multi-sourced environment -- reducing risk, driving cost savings and improving service.
Shared Services and Outsourcing Institute Tue, 07 Jan 2014 00:00:00 GMT
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