Search Results for: global business services

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KPMG Service Provider Performance and Satisfaction Studies: The United Kingdom

KPMG Service Provider Performance - Satisfaction Studies: UK
Shared Services and Outsourcing Institute Wed, 26 Aug 2015 00:00:00 GMT

KPMG Service Provider Performance and Satisfaction Studies: The United Kingdom

KPMG Service Provider Performance - Satisfaction Studies: UK
Shared Services and Outsourcing Institute Wed, 26 Aug 2015 00:00:00 GMT

Next-Generation Contact Centers: Building a Competitive Customer Service Model in the Age of Social Media

How ready is your contact center to face the future?
Shared Services and Outsourcing Institute Mon, 03 Aug 2015 00:00:00 GMT

Next-Generation Contact Centers: Building a Competitive Customer Service Model in the Age of Social Media

How ready is your contact center to face the future?
Shared Services and Outsourcing Institute Mon, 03 Aug 2015 00:00:00 GMT

How Robotics Can Improve Legacy Sourcing Agreements

Robotic Process Automation (RPA) is rewriting the rules of outsourcing. With service providers adopting, buyers should understand the impact on legacy contracts.
Shared Services and Outsourcing Institute Thu, 30 Jul 2015 00:00:00 GMT

How Robotics Can Improve Legacy Sourcing Agreements

Robotic Process Automation (RPA) is rewriting the rules of outsourcing. With service providers adopting, buyers should understand the impact on legacy contracts.
Shared Services and Outsourcing Institute Thu, 30 Jul 2015 00:00:00 GMT

Advice Worth Keeping - KPMG Management Consulting

These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Tue, 28 Jul 2015 00:00:00 GMT

Advice Worth Keeping - KPMG Management Consulting

These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Tue, 28 Jul 2015 00:00:00 GMT

Advice Worth Keeping - KPMG Management Consulting

These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Tue, 28 Jul 2015 00:00:00 GMT

IT Insourcing vs. Outsourcing: More Factors Than Ever to Consider

Charles P. Arnold looks at both sides of the equation to examine the trend of large enterprises reconsidering their outsourcing strategies – and beginning a countertrend of insourcing.
Shared Services and Outsourcing Institute Tue, 28 Jul 2015 00:00:00 GMT

IT Insourcing vs. Outsourcing: More Factors Than Ever to Consider

Charles P. Arnold looks at both sides of the equation to examine the trend of large enterprises reconsidering their outsourcing strategies – and beginning a countertrend of insourcing.
Shared Services and Outsourcing Institute Tue, 28 Jul 2015 00:00:00 GMT

India’s Outsourcing Firms Change Direction as ‘Cloud’ Moves In

India's low-costs labor advantage is being undercut as more companies ditch their own data centers for cloud storage and replace custom software with off-the-shelf versions.
Shared Services and Outsourcing Institute Fri, 24 Jul 2015 00:00:00 GMT

India’s Outsourcing Firms Change Direction as ‘Cloud’ Moves In

India's low-costs labor advantage is being undercut as more companies ditch their own data centers for cloud storage and replace custom software with off-the-shelf versions.
Shared Services and Outsourcing Institute Fri, 24 Jul 2015 00:00:00 GMT

Poland as the Destination for Business Services Centers

Poland offers probably the widest variety of benefits to foreign investors, which is why many multinational companies have already established a significant presence in Poland.
Shared Services and Outsourcing Institute Tue, 21 Jul 2015 00:00:00 GMT

Cognitive Robotic Process Automation Poised to Disrupt Knowledge Worker Market

KPMG’s Cliff Justice lays out a vision for the future with the work of 110M to 140M of knowledge workers handled by cognitive robotic process automation technology.
Shared Services and Outsourcing Institute Fri, 26 Jun 2015 00:00:00 GMT
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