Global Business Services in India
Viral Thakker highlights global business services best practices in India.
Shared Services and Outsourcing Institute Thu, 08 May 2014 00:00:00 GMT
Putting the Customer First: How to Take your Global Business Services Brand to the Next Level
Rick Bertheaud explains how GBS centers can improve the customer experience.
Shared Services and Outsourcing Institute Tue, 14 Apr 2015 00:00:00 GMT
Global Business Services Trends: 2014
Cliff Justice highlights the primary challenges and opportunities of GBS for 2014, based on findings from KPMG's 4Q13 Pulse survey
Shared Services and Outsourcing Institute Wed, 12 Feb 2014 00:00:00 GMT
Managing Risk in Global Business Services Operations
Anshul Varma explains risk from a three-dimensional view as it relates to GBS operations.
Shared Services and Outsourcing Institute Thu, 20 Feb 2014 00:00:00 GMT
Advice Worth Keeping - KPMG Management Consulting
These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Mon, 13 Apr 2015 00:00:00 GMT
SMAC: Social, Mobility, Analytics and Cloud
Cliff Justice explains how social, mobility, analytics and cloud are providing context back to the business.
Shared Services and Outsourcing Institute Mon, 03 Feb 2014 00:00:00 GMT
2Q 2014: Nordic Service Provider Pulse Survey Results
Joakim Abeleen and Lars Akne highlight current developments that impact shared services and outsourcing in the Nordic region.
Shared Services and Outsourcing Institute Thu, 21 Aug 2014 00:00:00 GMT
Global Outsourcing Deal Analytics
Viral Thakker reviews outsourcing trends, including deal size and scope, and underlying factors that businesses are addressing through their outsourcing efforts.
Shared Services and Outsourcing Institute Wed, 29 Jan 2014 00:00:00 GMT
Assessing the Merits of Shared Services in China
Gary Nowak discusses opportunities and challenges in setting up shared services in China.
Shared Services and Outsourcing Institute Tue, 26 Aug 2014 00:00:00 GMT
Service Provider Performance in the Indian Outsourcing Market
Viral Thakker shares findings from research conducted by KPMG India around service provider performance and satisfaction.
Shared Services and Outsourcing Institute Tue, 25 Feb 2014 00:00:00 GMT
Governance: Enhance the Value of Your Portfolio of Vendor Relationships
Liz Evans highlights approaches that help with governance responsibilities.
Shared Services and Outsourcing Institute Fri, 26 Sep 2014 00:00:00 GMT
Nestlé Case Study: Leading Governance Practices for Global Business Services
Nestlé Business Services leverages shared services and outsourcing toward its goal of offering the right service, at the right time, cost consciously.
Shared Services and Outsourcing Institute Fri, 21 Jun 2013 00:00:00 GMT
Beyond Services: The Radical Shift to Global Business Services (GBS) Ascendency
Cliff Justice explains how to adjust your focus, rethink your strategy and move up the GBS maturity curve.
Shared Services and Outsourcing Institute Thu, 03 Oct 2013 00:00:00 GMT
What Does China Offer for Outsourcing Business Processes or IT?
Ning Wright, a partner in KPMG's Management Consulting practice in China, discusses the capabilities and challenges of the business services industry there.
Shared Services and Outsourcing Institute Fri, 08 Mar 2013 00:00:00 GMT
Location Strategy for Global Captive Shared Services Centers
Shared services captive centers are the subject of a KPMG podcast with Viral Thakker. Explore success factors, location strategy, and how to mitigate risk.
Shared Services and Outsourcing Institute Thu, 27 Sep 2012 00:00:00 GMT