Search Results for: global business services

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The role of dynamic leadership in Global Business Services (GBS) governance

Dave Brown discusses the importance of effective and empowered leaders in Global Business Services governance.
Shared Services and Outsourcing Institute Wed, 22 Jun 2016 00:00:00 GMT

Measuring the success of global business services (GBS)

Rick Bertheaud, Ben Schafer, and Atul Shahi discuss actionable metrics on business outcomes that shed light on the effectiveness of organizations' service delivery processes.
Shared Services and Outsourcing Institute Thu, 16 Jun 2016 00:00:00 GMT

Global Business Services in India

Viral Thakker highlights global business services best practices in India.
Shared Services and Outsourcing Institute Thu, 08 May 2014 00:00:00 GMT

Putting the Customer First: How to Take your Global Business Services Brand to the Next Level

Rick Bertheaud explains how GBS centers can improve the customer experience.
Shared Services and Outsourcing Institute Tue, 14 Apr 2015 00:00:00 GMT

Nordic Pulse Findings – Part One

Joakim Abeleen and Tone Leivestad discuss shared services, outsourcing, and global business services from the perspective of the Nordic market and reflect on the key findings of the Nordics KPMG Pulse Survey.
Shared Services and Outsourcing Institute Mon, 01 Jun 2015 00:00:00 GMT

Global Business Services Trends: 2014

Cliff Justice highlights the primary challenges and opportunities of GBS for 2014, based on findings from KPMG's 4Q13 Pulse survey
Shared Services and Outsourcing Institute Wed, 12 Feb 2014 00:00:00 GMT

Nordic Pulse Findings – Part Two

Joakim Abeleen and Tone Leivestad discuss shared services, outsourcing, and global business services from the perspective of the Nordic market and reflect on the key findings of the Nordics KPMG Pulse Survey.
Shared Services and Outsourcing Institute Mon, 01 Jun 2015 00:00:00 GMT

Managing Risk in Global Business Services Operations

Anshul Varma explains risk from a three-dimensional view as it relates to GBS operations.
Shared Services and Outsourcing Institute Thu, 20 Feb 2014 00:00:00 GMT

The Operational Transition from Human Labor to Digital Technologies

Cliff Justice explains the implications of how business services are being provisioned: shifting from labor-centric services to technology-centric services such as robotic process automation and cognitive decision-support platforms.
Shared Services and Outsourcing Institute Thu, 04 Jun 2015 00:00:00 GMT

The art of IT contracting

Ron Walker and Thomas Hall discuss how organizations, amidst a technologically-disruptive environment, can utilize third-party IT services to align or realign their contracts to ensure that they’re meeting their true business objectives.
Shared Services and Outsourcing Institute Wed, 29 Jun 2016 00:00:00 GMT

Advice Worth Keeping podcast series - KPMG Management Consulting

These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Wed, 29 Jun 2016 00:00:00 GMT

Advice Worth Keeping podcast series - KPMG Management Consulting

These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Wed, 29 Jun 2016 00:00:00 GMT

SMAC: Social, Mobility, Analytics and Cloud

Cliff Justice explains how social, mobility, analytics and cloud are providing context back to the business.
Shared Services and Outsourcing Institute Mon, 03 Feb 2014 00:00:00 GMT

2Q 2014: Nordic Service Provider Pulse Survey Results

Joakim Abeleen and Lars Akne highlight current developments that impact shared services and outsourcing in the Nordic region.
Shared Services and Outsourcing Institute Thu, 21 Aug 2014 00:00:00 GMT

Podcast - Employees: An Endangered Species?

The business case for intelligent robotic process automation is compelling; the payback periods are quick and investment costs are low. Cliff Justice, explains how to best approach automation opportunities.
Shared Services and Outsourcing Institute Tue, 15 Dec 2015 00:00:00 GMT
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