Search Results for: Shared Services and Outsourcing Institute

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1 - 15 of 163 Results

Next-Generation Contact Centers: Building a Competitive Customer Service Model in the Age of Social Media

How ready is your contact center to face the future?
Shared Services and Outsourcing Institute Mon, 03 Aug 2015 00:00:00 GMT

How Robotics Can Improve Legacy Sourcing Agreements

Robotic Process Automation (RPA) is rewriting the rules of outsourcing. With service providers adopting, buyers should understand the impact on legacy contracts.
Shared Services and Outsourcing Institute Thu, 30 Jul 2015 00:00:00 GMT

IT Insourcing vs. Outsourcing: More Factors Than Ever to Consider

Charles P. Arnold looks at both sides of the equation to examine the trend of large enterprises reconsidering their outsourcing strategies – and beginning a countertrend of insourcing.
Shared Services and Outsourcing Institute Tue, 28 Jul 2015 00:00:00 GMT

Advice Worth Keeping - KPMG Management Consulting

These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Tue, 28 Jul 2015 00:00:00 GMT

India’s Outsourcing Firms Change Direction as ‘Cloud’ Moves In

India's low-costs labor advantage is being undercut as more companies ditch their own data centers for cloud storage and replace custom software with off-the-shelf versions.
Shared Services and Outsourcing Institute Fri, 24 Jul 2015 00:00:00 GMT

Poland as the Destination for Business Services Centers

Poland offers probably the widest variety of benefits to foreign investors, which is why many multinational companies have already established a significant presence in Poland.
Shared Services and Outsourcing Institute Tue, 21 Jul 2015 00:00:00 GMT

Cognitive Robotic Process Automation Poised to Disrupt Knowledge Worker Market

KPMG’s Cliff Justice lays out a vision for the future with the work of 110M to 140M of knowledge workers handled by cognitive robotic process automation technology.
Shared Services and Outsourcing Institute Fri, 26 Jun 2015 00:00:00 GMT

Enterprise Service Management Unlocks Real Value from Your Global Business Services Organization

Learn how enterprise services management (ESM) can enable global business services’ ability to progress and deliver business outcomes.
Shared Services and Outsourcing Institute Wed, 10 Jun 2015 00:00:00 GMT

The Operational Transition from Human Labor to Digital Technologies

Cliff Justice explains the implications of how business services are being provisioned: shifting from labor-centric services to technology-centric services such as robotic process automation and cognitive decision-support platforms.
Shared Services and Outsourcing Institute Thu, 04 Jun 2015 00:00:00 GMT

Nordic Pulse Findings – Part One

Joakim Abeleen and Tone Leivestad discuss shared services, outsourcing, and global business services from the perspective of the Nordic market and reflect on the key findings of the Nordics KPMG Pulse Survey.
Shared Services and Outsourcing Institute Mon, 01 Jun 2015 00:00:00 GMT

Nordic Pulse Findings – Part Two

Joakim Abeleen and Tone Leivestad discuss shared services, outsourcing, and global business services from the perspective of the Nordic market and reflect on the key findings of the Nordics KPMG Pulse Survey.
Shared Services and Outsourcing Institute Mon, 01 Jun 2015 00:00:00 GMT

Nordic Pulse Findings – Part Two

Joakim Abeleen and Tone Leivestad discuss shared services, outsourcing, and global business services from the perspective of the Nordic market and reflect on the key findings of the Nordics KPMG Pulse Survey.
Shared Services and Outsourcing Institute Mon, 01 Jun 2015 00:00:00 GMT

KPMG 2014 Global Real Estate and Facilities Management Outsourcing Pulse Survey Results

This paper describes real estate and facilities management outsourcing trends based on a survey of buyer organizations, service providers and legal counsel and advisors.
Shared Services and Outsourcing Institute Wed, 06 May 2015 00:00:00 GMT

Nordic Shared Services and Outsourcing Pulse Survey 2015

Discover the latest trends in the shared services and outsourcing Nordic market, as well as reflections on several key topics from a service delivery transformation point of view.
Shared Services and Outsourcing Institute Mon, 04 May 2015 00:00:00 GMT

Nordic Shared Services and Outsourcing Pulse Survey 2015

Discover the latest trends in the shared services and outsourcing Nordic market, as well as reflections on several key topics from a service delivery transformation point of view.
Shared Services and Outsourcing Institute Mon, 04 May 2015 00:00:00 GMT
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