Search Results for: Shared Services and Outsourcing Institute

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1 - 15 of 148 Results

India’s Outsourcing Firms Change Direction as ‘Cloud’ Moves In

India's low-costs labor advantage is being undercut as more companies ditch their own data centers for cloud storage and replace custom software with off-the-shelf versions.
Shared Services and Outsourcing Institute Fri, 24 Jul 2015 00:00:00 GMT

Poland as the Destination for Business Services Centers

Poland offers probably the widest variety of benefits to foreign investors, which is why many multinational companies have already established a significant presence in Poland.
Shared Services and Outsourcing Institute Tue, 21 Jul 2015 00:00:00 GMT

Cognitive Robotic Process Automation Poised to Disrupt Knowledge Worker Market

KPMG’s Cliff Justice lays out a vision for the future with the work of 110M to 140M of knowledge workers handled by cognitive robotic process automation technology.
Shared Services and Outsourcing Institute Fri, 26 Jun 2015 00:00:00 GMT

Enterprise Service Management Unlocks Real Value from Your Global Business Services Organization

Learn how enterprise services management (ESM) can enable global business services’ ability to progress and deliver business outcomes.
Shared Services and Outsourcing Institute Wed, 10 Jun 2015 00:00:00 GMT

Advice Worth Keeping - KPMG Management Consulting

These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Wed, 10 Jun 2015 00:00:00 GMT

The Operational Transition from Human Labor to Digital Technologies

Cliff Justice explains the implications of how business services are being provisioned: shifting from labor-centric services to technology-centric services such as robotic process automation and cognitive decision-support platforms.
Shared Services and Outsourcing Institute Thu, 04 Jun 2015 00:00:00 GMT

Nordic Pulse Findings – Part One

Joakim Abeleen and Tone Leivestad discuss shared services, outsourcing, and global business services from the perspective of the Nordic market and reflect on the key findings of the Nordics KPMG Pulse Survey.
Shared Services and Outsourcing Institute Mon, 01 Jun 2015 00:00:00 GMT

Nordic Pulse Findings – Part Two

Joakim Abeleen and Tone Leivestad discuss shared services, outsourcing, and global business services from the perspective of the Nordic market and reflect on the key findings of the Nordics KPMG Pulse Survey.
Shared Services and Outsourcing Institute Mon, 01 Jun 2015 00:00:00 GMT

KPMG 2014 Global Real Estate and Facilities Management Outsourcing Pulse Survey Results

This paper describes real estate and facilities management outsourcing trends based on a survey of buyer organizations, service providers and legal counsel and advisors.
Shared Services and Outsourcing Institute Wed, 06 May 2015 00:00:00 GMT

Nordic Shared Services and Outsourcing Pulse Survey 2015

Discover the latest trends in the shared services and outsourcing Nordic market, as well as reflections on several key topics from a service delivery transformation point of view.
Shared Services and Outsourcing Institute Mon, 04 May 2015 00:00:00 GMT

1st Quarter 2015 KPMG Sourcing Advisory Global Pulse Survey Results

Explore the current trends in the global business services (GBS) market for 2015 and beyond.
Shared Services and Outsourcing Institute Mon, 27 Apr 2015 00:00:00 GMT

Putting the Customer First: How to Take your Global Business Services Brand to the Next Level

Rick Bertheaud explains how GBS centers can improve the customer experience.
Shared Services and Outsourcing Institute Tue, 14 Apr 2015 00:00:00 GMT

Global Business Services Goes Digital

Access a summary of KPMG's GBS track sessions from Shared Services and Outsourcing Week, March 9-12, 2015.
Shared Services and Outsourcing Institute Wed, 01 Apr 2015 00:00:00 GMT

Taking Your Global Business Services Brand to the Next Level: From CRM to CEM

Trying to elevate the value proposition of your Global Business Services organization? It is time to move from customer relationship management to customer experience management.
Shared Services and Outsourcing Institute Tue, 03 Mar 2015 00:00:00 GMT

KPMG IT Outsourcing Service Provider Performance & Satisfaction Study 2014/15

Focusing on the relationships between clients and IT outsourcing service providers, this study is the first to be global in scope, covering around 2,100 contracts from 24 countries.
Shared Services and Outsourcing Institute Mon, 02 Mar 2015 00:00:00 GMT
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