Putting the Customer First: How to Take your Global Business Services Brand to the Next Level
Rick Bertheaud explains how GBS centers can improve the customer experience.
Shared Services and Outsourcing Institute Tue, 14 Apr 2015 00:00:00 GMT
Advice Worth Keeping - KPMG Management Consulting
These conversations cover evolutionary and revolutionary changes in the way organizations are structured and operate globally.
Shared Services and Outsourcing Institute Mon, 13 Apr 2015 00:00:00 GMT
Global Business Services Goes Digital
Access a summary of KPMG's GBS track sessions from Shared Services and Outsourcing Week, March 9-12, 2015.
Shared Services and Outsourcing Institute Wed, 01 Apr 2015 00:00:00 GMT
Taking Your Global Business Services Brand to the Next Level: From CRM to CEM
Trying to elevate the value proposition of your Global Business Services organization? It is time to move from customer relationship management to customer experience management.
Shared Services and Outsourcing Institute Tue, 03 Mar 2015 00:00:00 GMT
KPMG IT Outsourcing Service Provider Performance & Satisfaction Study 2014/15
Focusing on the relationships between clients and IT outsourcing service providers, this study is the first to be global in scope, covering around 2,100 contracts from 24 countries.
Shared Services and Outsourcing Institute Mon, 02 Mar 2015 00:00:00 GMT
The Stories Behind the Numbers: Research on Shared Services and Outsourcing Trends and Developments in Central and Eastern Europe
Factors behind the success of the shared service and outsourcing industry and the service centers itself in the Central & Eastern Europe region.
Shared Services and Outsourcing Institute Tue, 24 Feb 2015 00:00:00 GMT
During Transition and Beyond: The Outsourcing Business Case Is Essential to Value Realization
How to realize the most value from an outsourcing business case.
Shared Services and Outsourcing Institute Thu, 05 Feb 2015 00:00:00 GMT
Europe: If You Can't do Arbitrage, then Automate
New research by HfS Research and KPMG LLP shows that 78% of European enterprises are looking at robotic process automation as way to respond to the workforce challenges created by the
Shared Services and Outsourcing Institute Wed, 04 Feb 2015 00:00:00 GMT
KPMG Survey Finds Fragmented GBS Puzzle Needs To Align
An interview with KPMG's Cliff Justice on realizing the full potential of Global Business Services.
Shared Services and Outsourcing Institute Tue, 03 Feb 2015 00:00:00 GMT
The Industry has Spoken: Are we Ready to Make the Leap from GBS to Digital Business Services?
Over 500 services industry stakeholders have voiced their viewpoints with GBS. Learn how they are achieving value beyond cost and creating competitive advantage by addressing the emerging impacts of innovation like cognitive technology, robotic automation and cloud platforms.
Shared Services and Outsourcing Institute Thu, 18 Dec 2014 00:00:00 GMT
Worried About Overbilling? Buyers Beware
No one likes to be overbilled, yet both the buyer and outsourcers know it happens. Discover the key contributors of accurate billing.
Shared Services and Outsourcing Institute Fri, 05 Dec 2014 00:00:00 GMT
3rd Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results
This white paper describes trends in outsourcing, shared services, off-shoring and other global business service delivery initiatives from July-September 2014.
Shared Services and Outsourcing Institute Tue, 02 Dec 2014 00:00:00 GMT
Enterprise Services Governance: It’s a Brave New World
Today’s leaders must prepare for a new era of services governance and a new set of strategic expectations. Move from cost-containment alone to value via Global Business Services and prepare for success in the areas of talent, technology, and robotics.
Shared Services and Outsourcing Institute Wed, 26 Nov 2014 00:00:00 GMT
New Game Time in 2015
KPMG's David Brown and other thought leaders predict and forecast what 2015 may hold for the outsourcing market. Judging from what they forecast, it’s a whole new game.
Shared Services and Outsourcing Institute Wed, 19 Nov 2014 00:00:00 GMT
Strategic Visions on the Sourcing Market 2015
Sourcing Market 2015 expected market trends in Europe: a collection of thought leadership articles, client interviews and research from KPMG International.
Shared Services and Outsourcing Institute Thu, 30 Oct 2014 00:00:00 GMT